cpsc security training
connection between security guard and customer service
security guard job residential community positions
safety tips for security guards
How to ace your security guard job interview
cpsc security training
connection between security guard and customer service
security guard job residential community positions
tips for security guards
security guard job interview
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Security Guard Job – Residential Community Positions

Throughout the United States, there’s a boom within the residential industry. From luxury gated communities to secured apartment complexes, as the need for high-end residential areas increases so does the need to secure these homes and apartments.

Above all else, the residents and developers of these communities seek out peace of mind, and they’re more than willing to pay top dollar for such security and peace. This is a very exciting time for security guards, as it an entire new industry has been cultivated – residential security guard. New York City, Los Angeles, and Chicago tend to have the highest employment of residential security officers, but most every area has a strong demand for the position. Research security guard training near me to find an option in your area that fits your schedule and timeline for your desired career as a residential security guard.

residential security guard plan and career

Residential Security Guard – Career Exploration

As a residential security guard, you work directly with property managers to safeguard an entire community. Perhaps one of the biggest issues you’ll run into is a lackluster security plan. While the need for a security guard is great, many property managers are lacking in the true understanding of how to effectively establish security routines and procedures. While this leaves room for mistakes, it also creates ample room for implementation of personalized security plans created by you and your fellow security guards.

Many residential security guards enjoy the freedom and extra responsibilities that come along with this type of position. You’re given a great opportunity to establish your own brand of security, which is both creatively and professionally rewarding. If you’re seeking a position within the security industry where your advice and tips literally alter the security plan of a company or property, then this is your ideal career choice.

The 7 Steps to a Residential Security Plan

As a residential security guard, you’ll likely be responsible for implementing a complete security plan. Even if a plan or procedures are already in place, many property management companies give the responsibility of cultivating such a plan to their security guards. The following 7 steps are considered the most effective when working in this realm:

1.)    Create a standardized commitment to how the property will be secured
2.)    Cultivate relationships with local law enforcement agencies to help boost the overall security and stability of the property
3.)    Engage in unique security training for all security guards within the property. The most effective plans are those where each security guard understands his role and responsibility within the property
4.)    Assess the potential vulnerabilities to specific type of crime. For example, are there weak points within the property where thieves could easily enter and exit without much notice?
5.)    Create solutions to these security vulnerabilities by implementing specific guard placement and the use of digital security measures, such as security cameras.
6.)    Get to know the residents of the community. Residents who feel their security guard is personally invested are far more likely to feel safe within their own home and community.
7.)    Maintain the standards that you and your fellow security guards have created. Each day should be a testament to your dedication and professionalism.

Powerful Safety Tips for Security Guards

Throughout your security guard training program, you were likely taught many techniques and tips to remain safe throughout your shift. However, just as any job, the longer you work as a security guard, the easier it becomes to slack at certain responsibilities and tasks you feel are no longer challenging or are able to be completed on “autopilot.”

While this may not be a huge issue for many career options, as a security guard, doing so can result in serious harm to yourself or to others. Therefore, in an attempt to prevent from lacking in the safety department of your job, we’ve created the following safety tips universally applicable for all security guards, regardless of industry.

health and safety awareness tips for security guards in any situation

Always Remain Aware of Your Surroundings

Perhaps one of the most important safety tips to remember when working as a security guard is to remain continuously aware of your surroundings. Not only should you know the area you work in as well as the back of your hand, you should also remain vigilante to know all happenings occurring throughout the premises. Being acutely aware of your surroundings you train your brain to catch instances, persons and activities that are outside of the normal day-to-day activities.

The biggest mistake a security guard can make that affects his safety and the safety of those around him is daydreaming or drifting off in thought. Now is not the time to think about what you’ll have for dinner or what you’ll do on your off day. In these fleeting moments of disconnection, you could potentially miss a significant threat occurring right under your nose.

Quick to React

Another essential safety tip applicable to all security guards is being quick to react to all situations. While every potential threat may not be an actual threat, the only way to fully understand this is to actually respond to every incident as quickly as possible. Because of this, many security guards actively enroll in aerobic and endurance training exercises. While you may see overweight security guards, these are exceptions. You should strive to become as physically capable as possible to truly eliminate the possibility of endangering yourself and others by being unable to react as quickly as possible.

Create a Plan for Every Situation

A security guard without a plan is nothing more than an overpaid civilian. Regardless of the situation or what may be occurring, you should strive to create a plan for literally every type of situation. It’s only when you have a solid plan that you’re able to truly create an atmosphere of safety and security.

Your training program should have taught you the importance of tedious planning. You should have a plan capable of protecting your safety and the safety of others as quickly as possible. As part of the plan, you must know where all exits are and what the safety protocols are as outlined by your employer. The clearer a plan, the more secure the premises is.

How to Ace Your Security Guard Job Interview

Perhaps one of the most nerve-wracking moments of becoming a security guard is a situation that’s universally anxiety-inducing across all industries – the job interview. While you may think you have what it takes to excel at a security guard job, if you are unprepared for the type of questions a potential employer may ask as well as how to convey your relative experience and training, you may not gain the attention of this prospective employer.

Although there are literally hundreds of pages of tips and advice out there for job seekers, there are several primary points unique to the security guard industry. If you’re preparing for a job interview with a security company, take a few minutes to review these tips and techniques. These, along with a stellar resume, can help secure a lucrative and exciting career as a security guard.

best ways to prep for (and ace) a security guard job interview tips

Conveying Your Experience Level

Regardless of the position or company, the hiring manager will carefully review your resume and ask questions relevant to the topic of experience. While you should ensure your resume clearly depicts your work and training experience, you should be prepared to showcase your knowledge and willingness to learn and adapt to the unique requirements of the position. This is especially important if you have little security guard experience, but have just completed a security guard training program. While you should be prepared to provide succinct and concise information regarding your work and training experience, be able to answer the following questions:

  • Describe a conflict you found yourself in. What did you personally do to prevent the conflict from turning violent?
  • Explain a situation that was stressful and how you handled the stress.

Do You Look Like a Professional Security Guard?

Whether or not you wish to acknowledge this truth, appearance matters in the initial interview. Imagine a person walking in with casual clothing that’s improperly fitting and hair that looks as if they just walked out of bed. Now, imagine a person who’s wearing a smartly put-together outfit that showcases his professionalism and care regarding how he’s perceived. Who do you think the hiring manager will take more seriously? While you shouldn’t feel pressured to wear a suit or formal attire, you should dress business casual so you appear to be professional and physically fit.

Display Confidence At All Times

Job interviews can be anxiety-inducing; however, you should never let this anxiety or nervousness showcase in your answers or on your face. As a security guard, you must be capable of displaying an air of confidence at all times. Should a criminal spot a guard who’s weak or unsure regarding his abilities, they are much more likely to begin criminal activity, such as theft. Act as confident as you can within the interview, while still being polite and gracious. Smile and maintain eye-contact, which subconsciously demonstrates confidence and assurance in oneself.

Want more? These tips will help prepare you for your next security guard interview.

Security Guard and Customer Service – The Connection

While the first – and most important – role of a security guard is to protect the property and public within the premises of your employer, one of the biggest mistakes an aspiring security guard can make is believing this is their only responsibility. The majority of security guards work directly with the public. The public involvement of these security professionals accomplishes two goals: to showcase the presence of security and to have a hands-on approach to securing the premises.

Because security guards are responsible for physically stopping or responding to criminal activity, they must consistently interact with the general public. Therefore, as a security guard you’re working partly as a means of securing the location as well as a form of customer service. Be sure to find security guard training course that teaches the connection between security guard responsibilities and customer service to make you a better, more thorough, security guard.

link and connection between security guard and customer service

An Exploration Into the Security and Customer Service Connection

Whether you’re employed by a retail store or a corporation, your job as a security guard is to protect people and property while also providing answers to questions and mingling with the general public. By being closely involved with the general public, you’re able to detect potential threats while simultaneously offering assistance when needed. The fastest way to fail at your job is to simply ignore those around you who feel are not a threat. While you are not a customer service representative, you should be readily available to answer simple questions, such as how to get to certain stores or finding specific offices.

The nature of the this relationship basically means you’ll continuously speak and deal with the general public while keeping a watchful eye. The most successful security guards are those capable of holding light and pleasant conversations with multiple people as a means of determining their threat level or encouraging people to report suspicious activity. A hands-on security guard is capable of actually deterring criminal activity by simply being present and available for discussions.

The most important skill you can cultivate as a security guard is being an active listener. Not only should you listen to people in order to help them, but through this active listening skill, you’re capable of determining if a threat is present and what to do should a threat is detected. While you may think that being a security guard has nothing to do with customer service, by cultivating these people skills you’ll actually enhance your viability and value as a security guard, which often results in promotions and greater job responsibilities.